This information is provided to make the web design process easier and smoother for both the client and the web designer.

Free Consultation
A one hour consultation is provided free of charge to help you determine web site design ideas and costs. Additional research may be requested, and will be provided at the hourly rate stated in the web design or development contract.

Web Site Content
Providing eLab with content for your web site is an essential part of the web design process. Content includes any images and text that you would like on your site. If pre-approved, eLab will provide your site with the appropriate licensed images for additional fees.

Communication
A key part of the web design process is communication. Communication regarding the status of your web site will be conducted through e-mail and/or other messenger programs. Please check your e-mail frequently during the design process for information regarding the status of completed work.

Site Development
Once a contract for web site design is signed, the deposit has been received, and the web site content has been provided to eLab, concept artwork for your home page will be emailed to you at the email address specified in the web design contract. It is at this point that any major design changes must be made. Your approval or requested changes should be emailed back to eLab. While your site is being developed, please check your email frequently for information regarding your site. Once the concept artwork is approved, the Home Page will be staged (posted temporarily) on eLab Hosting's server, and you will be emailed a link so you can view the page and critique it. Once the home page is approved, the rest of the pages will be developed, and you will be emailed a link where you can view them.

Final Edits
The price quote in the contract includes one round of minor edits after site design is completed. Edits consist of text revisions only. Design changes requested by the client after site design is complete will incur extra hourly charges. Clients are responsible for proofreading their web site. All requested revisions must be emailed to eLab at the email address specified in the web design contract.

Web Hosting
Once the design of your web site is completed, you are under no obligation to host your site with our sister company, eLab Hosting, if your site is an informational web site only. However, if the development of your web site involves custom programming projects such as shopping carts, blogs, Content Management Systems (CMS), your web site would need to be hosted on eLab's Web Hosting Servers so that we can provide you with an accurate quote and realistic turnaround time for development. It is more cost and time efficient to develop web projects of this nature on a server that we are already familiar with. After all, you need a one stop shop for your website, we can and will provide that.

If you web site is informational only, and you choose to host your web site with another company, you are responsible for contacting that company to get the FTP information necessary to upload your site. This information (server name, user name, and password) must be emailed to eLab in order for your web site to be uploaded to your ISP's server. Please note that in this case, if no FTP information has been provided to upload the new site, the balance invoice for your site will still be sent on the completion date.

Excellent customer service and technical support is provided for sites hosted by eLab Hosting Services. If your site is not hosted with eLab Hosting Services, it is your hosting company's responsibility to make sure your site and email is up and running after the site is uploaded.

Going Live
Once all revisions are made, you must give approval by email to make the site live (upload the site to its permanent web address, in most cases, your domain name).

Invoices
All invoices are sent by email to the contact person listed in the contract. Please check your email frequently during the design process for information regarding due dates for invoices sent by eLab. If your company has a separate accounts payable department or person, the contact named in this contract is responsible for forwarding any emailed invoices to the appropriate department or person for payment. The types of payment accepted are Visa, MasterCard, Discover, American Express, PayPal and online check only.

Content for any remaining work must be provided within 30 days of Project Completion Date or contract will be considered fulfilled and additional work will be billed at the hourly rate.

Contact eLab's Sales Department at 831.375.7600 or Toll Free at 888.624.8321 ext 1 for any questions or inquiries.